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Shipping & Delivery

Domestic Shipping (Within the EU)

Processing Time: Orders are processed and dispatched within 1-3 business days after purchase.

Shipping Method: We ship all domestic orders via DHL to ensure fast and secure delivery.

Delivery Time: Typically, delivery occurs within 2-5 business days after dispatch, depending on the destination within the EU.

Shipping Costs: Domestic orders are shipped free of charge.

 

International Shipping (Outside the EU)

Processing Time: Orders are processed and dispatched within 1-3 business days after purchase.

Shipping Method: International orders are shipped via DHL for reliable and trackable service worldwide.

Delivery Time: Delivery times vary based on the destination country. Generally, international shipping can take anywhere from 6 to 10 business days.

Shipping Costs: International orders are shipped free of charge.

 

Import Duties & Taxes

Responsibility: International customers (outside the EU) are responsible for any import duties, taxes, and fees imposed by their local customs authorities. These charges are determined by the destination country's regulations and are not included in the purchase price.

Payment: Import duties and taxes are typically collected by the shipping carrier upon delivery. Please be prepared to pay these fees to receive your package.

 

Additional Information

Customs Delays: Please note that customs processing can occasionally cause delays beyond our control.

Tracking: A tracking number will be provided once your order has been dispatched, allowing you to monitor the status of your shipment.

Returns: We accept returns within 30 days of delivery. Items must be unused and in original condition. For full details, please view our Return Policy.

Contact Us: If you have any questions or concerns regarding shipping and delivery, please contact our customer service team at hello@sarajewelrystories.com.

By placing an order with us, you agree to the terms outlined in this Shipping and Delivery Information.